Privacy and Personal Data Protection Policies

IMPORTANT: we invite you to read carefully this Privacy Statement to know why we collect your personal data and how these data are processed by:

NATURHOUSE HEALTH S.A.
Calle Claudio Coello 91, 4º Planta
28006 Madrid
Spain
NIF A-01115286

1. AMBIT

This privacy statement of NATURHOUSE HEALTH S.A., is public and accessible to all users and customers of NATURHOUSE HEALTH S.A., and applies to all NATURHOUSE HEALTH S.A. web sites, considering www.naturhouse.com as the main domain.

It is also applicable to those documents or messages issued by NATURHOUSE HEALTH S.A. that link to this policy or privacy statement, or in this case indicate that it is accessed so that you know the use made by NATURHOUSE HEALTH S.A. of your personal data.

Below, we inform you in a general way about the uses of your personal data. Later, these uses and processing are detailed.

2. PERSONAL DATA COLLECTED

Information on the use of personal data, as provided for in regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons, as regards the processing of personal data and free circulation of these data (RGPD), and the Organic Law 3/2018, of December 5, of Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), which adapts the Regulation to the Spanish legal system and completes and develops its provisions.

NATURHOUSE HEALTH S.A. respects its right to privacy and applies all applicable regulations in order to protect the personal data of its customers and users.

Your personal data is treated with the utmost confidentiality, having adopted NATURHOUSE HEALTH S.A., as responsible for the treatment, the technical and organizational measures necessary to guarantee the confidentiality and security of personal data, avoiding alteration, loss, treatment or unauthorized access.

In order for the user to be able to receive information and, if necessary, to acquire or use the products and services that NATURHOUSE Health S.A. offers through the NATURHOUSE Health S.A. site (s), it is necessary to inform us of certain personal data necessary to to be able to personalize our services and adjust them to your interests and needs.

We remind you that it is the duty of the user to let us know any changes that occur in their data, to NATURHOUSE HEALTH S.A., and that would have registered our sites, to carry out their maintenance in the corresponding files.

In order to improve the services we offer, it is possible that at the end of the service we provide, you receive a satisfaction survey. You will be asked for an assessment of the services received and a brief comment on the experience lived.

We collect your personal data for several reasons:

  • Attend services requests.
  • Provide services
  • Budgeting
  • Send status messages of services in progress
  • Send promotions that we consider interesting for our clients
  • Conduct satisfaction surveys, to improve NATURHOUSE HEALTH S.A. services performance.

In addition, we may collect information related to websites use through various technologies, such as cookies.

You may revoke this consent at any time, as well as exercise your rights of access, rectification, deletion, limitation of treatment, data portability and opposition by the means indicated in the chapter “EXERCISE OF RIGHTS” of this document.

3. DATA PROTECTION OFFICER

A data controller is an organization that collects and uses personal data and has responsibility for how the personal data is used and managed.

A Data Protection Officer (DPO) is the person in an organisation who has responsibility for monitoring compliance with the law and for ensuring that personal data is protected within an organization.

NATURHOUSE HEALTH S.A. provides your goods and is the data controller of personal data that you provide when you order goods.
The Data Protection Officer NATURHOUSE HEALTH S.A. can be contacted at dpo@naturhouse.com

4. HOW IS DATA COLLECTED

NATURHOUSE HEALTH S.A. collects personal data through various means: sites defined in the “Legal Notice”, Call Center and Naturhouse stores.

In any case and whenever applicable, we will give you the option to refuse to use your data for commercial purposes.

5. COMMUNICATION TO THIRD PARTIES

Transferring personal data to other organizations needs to take place with appropriate safeguards and you can be assured that we will only share the personal data that is needed for these organizations to be able to provide the right service to you or support us in doing so.

We may transfer your personal data to the following third parties:

  • Companies of the Naturhouse group within its geographical area.

We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls.

6. PROCESSING AND USES

At any time, you may revoke the authorization granted to allow your data to be used in a specific manner. The revocation of authorization may not have retroactive effect.

Implementation and Management of the Contracted Service and Billing

It will not be possible to perform the service without the requested data.

Personal data, as well as those relating to the service, will be kept in our files as long as necessary in order to enforce the guarantee of the offered service.

The data relating to the billing of the service will be kept in our files as long as necessary in order to meet legal and tax obligations applicable to services performed by NATURHOUSE HEALTH S.A.

In relation to this data processing, in case you consider it necessary, you may exercise the following rights:

  • Right of access to know what data we keep and process.
  • Rectification if you consider that the data are not correct or because they have changed (for example, your contact details).

Processing of Consultations

Personal and contact data will be kept in our files for the time necessary to conduct the requested management.

In relation to this data processing, in case you consider it necessary, you may exercise the following rights:

  • Right of access to know what data we keep and process.
  • Right of opposition and limitation, so that personal data are not processed -from when its transfer is requested – for the purpose of the information service.
  • Right of rectification if you consider that the data are not correct or because they have changed.
  • Right of erasure or suppression if you revoke your consent for this processing.

Quality Service

In order to meet our quality commitments with customers, we regularly conduct a questionnaire to learn the satisfaction of our customers and users, so we can improve our services.

These questionnaires are conducted by electronic means (e-mail is received with a link to the website where the questionnaire is conducted) and in the questionnaires no personal data that you did not

provide us with earlier is not collected.

In any case, the personal contact information collected in order to conduct a quality questionnaire will only be used if you give us your explicit consent.

Personal data concerning this processing will be preserved for this purpose for 3 months.

In case you consider it necessary, you may exercise the following rights in relation to this data processing:

  • Right of opposition and limitation, so that personal data are not processed – from when its transfer is requested – for the purpose of the information service.
  • Right of rectification if you consider that the data are not correct or because they have changed.

Information on the Services of NATURHOUSE HEALTH S.A.

We need to process your contact details to keep you informed about the services provided by NATURHOUSE HEALTH S.A. and regular promotions.

Moreover, in each communication we send you will be offered the opportunity to unsubscribe from the emails; moreover, you can exercise the rights specified below at any time.

In case you consider it necessary, you may exercise the following rights in relation to this data processing:

  • Right of opposition and limitation, so that personal data are not processed -from when its transfer is requested – for the purpose of the information service.
  • Right of rectification if you consider that the data are not correct or because they have changed.
  • Right of erasure or suppression if you revoke your consent for this processing.

Study of Job Candidates

The information you provide us in order to participate in our recruitment processes, should be you selected for the next phase; we will communicate with you concerning such a decision. The data provided by you is kept for a maximum of 1 year after which they will be deleted.

In case you consider it necessary, you may exercise the following rights in relation to this data processing:

  • Right of access to know what data we keep and process.
  • Rectification if you consider that the data are not correct or because they have changed (for example, your contact details).
  • Right of erasure or suppression if you revoke your consent for this processing.

Data Management of Shareholders

For the purposes of what is set forth in the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 on the Protection of Personal Data, and Organic Law 3/2018, of 5 December, Protection of Personal Data and Guarantee of Digital Rights, which adapts the Regulation to the Spanish legal system and completes and elaborates its provisions, shareholders and investors are informed of the existence of a file or automated processing, with the personal data provided by shareholders or banks, Securities Companies and Agencies in which the aforementioned shareholders have deposited their shares, through the entity legally authorized to maintain account entries, HEADER Active Services Group, S.L. The purpose of this file or processing is the management and administration of data belonging to shareholders and any of its representatives.

NATURHOUSE HEALTH S.A., in its capacity as the Controller for the file, reports the adoption of legally required security measures in its facilities, systems and files. Likewise, the File Controller guarantees the confidentiality of personal data, although it will reveal to the competent public authorities personal data and any other information under its possession or accessible through its systems and which is required in accordance with applicable laws and regulations, as well as a prior judicial request.

In case you consider it necessary, you may exercise the following rights in relation to this data processing:

  • Right of opposition and limitation, so that personal data are not processed -from when its transfer is requested – for the purpose of the information service.
  • Right of rectification if you considers that the data are not correct or because they have changed.
  • Right of erasure or suppression if you revoke your consent for this processing.

7. USES OF COOKIES

NATURHOUSE HEALTH S.A. websites uses proprietary and third-party cookies to enhance your browsing experience, depending on your browser settings. Some pages and options of NATURHOUSE HEALTH S.A. sites use browser-specific cookies. Cookies are automatic information-gathering procedures relating to preferences determined by a user during his visit to a particular website.

This information is recorded in small files that are stored in the user’s computer equipment, never in those of NATURHOUSE HEALTH S.A. Each time the user re-accesses the Web site in question, these files are automatically activated so that the Web site is configured with the preferences indicated in previous visits. Cookies cannot read cookie files created by other providers.

WHAT TYPES OF COOKIES DO WE USE?

ACCORDING TO THE TIME PERIOD THE COOKIES REMAIN ACTIVE, THEY CAN BE:

  • Session Cookies: designed to gather and store data while the user accesses a web page. They are usually used to store information only to maintain the provision of the service requested by the user on a single occasion (for example, a list of products purchased).
  • Persistent Cookies: A type of cookies for which the data is still stored in the terminal and can be accessed and processed during a defined period. These Cookies have a deletion date. They are used, for example, in the purchase or registration process to avoid having to constantly enter our data.

ACCORDING TO THE ENTITY MANAGED BY THE TEAM OR DOMAIN FROM WHERE THE COOKIES ARE SENT AND PROCESSING THE OBTAINED DATA, WE CAN DISTINGUISH THE FOLLOWING:

  • Our own Cookies: These are cookies sent to the user’s device and managed exclusively by us for the best functioning of the site.
  • Third-party Cookies These are cookies sent to the user’s device from a computer or domain not managed by us but by another entity, which will process the obtained data.

THE FOLLOWING COOKIES CAN BE INSTALLED ON YOUR DEVICE WHEN NAVIGATING OUR WEB PAGE:

  • Registration Cookies: When the user enters our website and logs in, a personal and temporary cookie is installed so that he/she can navigate through his/her user area without having to enter his/her data continuously. This cookie will disappear when he/her logs out.
  • Analysis Cookies: They serve to anonymously study the behavior of users while browsing our website. Like we can know the most viewed contents, the number of visitors, etc. This is information we will use to improve the browsing experience and optimize our services. It can be our own cookies or from third parties. These include Google Analytics cookies.

UPDATE OF COOKIES

The cookies on this website can be updated, so we recommend that you review our cookie policy on a regular basis.

HOW TO MANAGE COOKIES ACCORDING TO THE BROWSER YOU USE

IMPORTANT. You can refuse the processing of the referred data, rejecting the use of cookies by selecting the appropriate configuration of your browser, however, you should know that if you do, you may not be able to use the website’s full functionality.

Google Chrome

  • https://support.google.com/chrome

Microsoft Internet Explorer o Edge

  • https://support.microsoft.com/es-es/products/microsoft-edge

Mozilla Firefox

  • https://support.mozilla.org/es/products/firefox

Apple Safari

  • https://support.apple.com/es-es/safari

Opera

  • http://help.opera.com

8. RIGHTS OF INDIVIDUALS

You can direct written communications to the following address in order to exercise your rights:

NATURHOUSE HEALTH S.A.
Calle Claudio Coello 91, 4º Planta
28006 Madrid, Spain

NIF A-01115286

You can also direct your communications through the following channels,

  • In person at our offices.
  • By email to the address below dpo@naturhouse.com
  • Please contact us by phone at 00 34 91 432 39 53